How can I track my order?
A: You can track the location of your order material from the shipping details shared on your registered email address. For support kindly contact our customer support team at firstname.lastname@example.org OR call on +91 7045454371
What should I do if my order is approved but not yet dispatched for a long time?
A: We are committed for timely delivery yet, in case of any concerns in regards to despatch status, kindly contact our customer support team at : email@example.com
Phone: +91 7045454371
Call Timings: Monday to Saturday 9:30 AM to 6:00 PM
Can I change the time or date of delivery for my order?
A: Yes, in case of standard products, by sending a written request at least 24 hours before scheduled despatch. For any delayed despatch, we will seek your reconfirmation. For special items made to order, order cancellation is not acceptable.
I have a complaint about the courier guy who came to deliver my order
A: We commit last-mile delivery excellence to our customers. In case of a complaint, you may click here to share the details and we assure prompt response.
How can I pay for an order?
A: All payments are secured on our e-commerce portal. We accept credit card/ debit card payments. You may also opt for Net-banking, UPI and NEFT/RTGS as per your comfort.
My payment process was interrupted. What should I do?
A: Do not worry! Try opting for payment through a different bank’s net-banking service or try using a different card for the same.
What all card information does Vashi Electricals store?
Is it safe to use my credit or debit card on Vashi Electricals?
A: As a part of our online transaction service, we use RazorPay & it is 100% secured payment gateway. We never store any customer’s credit card; debit card details and all the details are encrypted using SSL certificate.