Order & Delivery Related FAQs

How can I track my order?
A: You can track the location of your order material from the shipping details shared on your registered email address. For support kindly contact our customer support team at buyonline@vashielectricals.com OR call on +91 7045454371

 

What should I do if my order is approved but not yet dispatched for a long time?  
A: We are committed for timely delivery yet, in case of any concerns in regards to despatch status, kindly contact our customer support team at :buyonline@vashielectricals.com
Phone:+91 7045454371
Call Timings: Monday to Saturday 9:30 AM to 6:00 PM

 

Can I change the time or date of delivery for my order?
A: Yes, in case of standard products, by sending a written request at least 24 hours before scheduled despatch. For any delayed despatch, we will seek your reconfirmation. For special items made to order, order cancellation is not acceptable.

 

I have a complaint about the courier guy who came to deliver my order
A: We commit last-mile delivery excellence to our customers. In case of a complaint, you may click here to share the details and we assure prompt response.

 

How can I pay for an order?
A: All payments are secured on our e-commerce portal. We accept credit card/ debit card payments. You may also opt for Net-banking, UPI and NEFT/RTGS as per your comfort.

 

My payment process was interrupted. What should I do?
A: Do not worry! Try opting for payment through a different bank’s net-banking service or try using a different card for the same.

 

What all card information does Vashi Electricals store?
A: No card information is stored in order to provide maximum privacy and security to our valued customers. All transactions take place through authorized and secure payment gateways including Razorpay and Paytm. Mention about Privacy policy. And then a statement.

 

Is it safe to use my credit or debit card on Vashi Electricals? 
A: As a part of our online transaction service, we use RazorPay & it is 100% secured payment gateway. We never store any customer’s credit card; debit card details and all the details are encrypted using SSL certificate.

Cancellation & Returns Related FAQs

How can I cancel my order?  
A: You may cancel your order from the website directly or get in touch with our customer care on buyonline@vashielectricals.com OR call us on +91 7045454371

 

When can I can cancel my Order? 
A: Order can be cancelled before dispatch either through the website or getting in touch with our customer support team on buyonline@vashielectricals.com

 

Can I exchange the order if the product doesn’t fit my requirements? 
A: In the case of exchange needed, we offer a 30 day return policy terms and conditions of which you can find by Clicking here

 

What is Vashi Electricals’ Returns policy? 
A: Check out Vashi Electricals Return’s policy HERE

 

What should I do if I have an issue with my product after the return policy period? 
A: The replacement or the repair shall be subjected to the manufacturer’s warranty. We are also an authorized service station for Bonfiglioli and Hindustan. State of Art Service – Repair Station at Mumbai, Bangalore, Gurgoan, Indore and Ahmedabad.

Shopping & product related FAQs

Are there any PPE (Personal Protective Equipment) listed on the website? 
A: During this safety and hygiene emergency Vashi Electricals has listed a wide range of personal safety and hygiene products with attractive discounts on the website. You can find all the products here

 

Is it necessary to have an account to shop on Vashi Electricals?  
A: No. Guest checkout is available on the website. While checking out, certain details like address, e-mail ID and phone number shall be required to ensure timely delivery of the order.

 

What does ‘Request Quote’ mean?  
A: You may request the price of the product from our sales team and stay assured of the most competitive pricing. The quote is usually shared within 48 hours over an e-mail.

 

Does Vashi Electricals deliver products internationally?
A: Yes, we do worldwide & PAN India Express Shipping with GST Benefit.

 

Does Vashi Electricals have COD facility? 
A: To ensure your safety during this pandemic emergency, this facility is currently unavailable.

Warranty related FAQs

Is warranty applicable to products I buy on vashielectricals.com? 
A: All products listed on Vashi Electricals’ website come with manufacturer’s warranty. The warranty period has been mentioned across each product on our product page.

 

What is the warranty for the replacement I got? Will it be the same as the initial product? 
A: Yes, the warranty for the replacement shall be the same as the initial product.